For VP of Customer Success
AI-powered customer intelligence for CS leaders managing net retention at scale.
You see health scores, CRM stages, and usage dashboards. But not whether the champion is still engaged, whether QBR commitments got followed up, or whether the new executive is being nurtured. Topiq's Customer Snapshot gives you ground-truth visibility into every account — so you coach from evidence, forecast from signals, and catch churn before it damages your credibility with the board.
Customer Intelligence
See stakeholder engagement, product adoption signals, and pending actions for every account — all in one view. No more assembling context from five different tools before your next QBR.
High-fidelity engagement tracking and stakeholder mapping
You see CRM stages, usage data, and health scores — but not what's actually happening in customer relationships. Is the champion still engaged? Did the CSM follow up on QBR commitments? None of that is visible without interrogating the CSM directly.
With 10-30 CSMs having 20-30 customer conversations each per week, you can realistically review a handful. Performance variance is high and hard to close because you can't see what's happening at the conversation level.
When you build the renewal forecast, you're aggregating CSM gut feel and recency bias. Confidence levels don't reflect actual account communication. The forecast misses by 10-15%, and every miss is a credibility problem with the board.
How Topiq helps
Stakeholder sentiment, open commitments, product line status, and relationship health across your entire book of business — visible without waiting for a pipeline review.
Sentiment across key contacts updated continuously from real conversations. See who's warm, who's cooling, and who hasn't been engaged in too long.
Pitch history by product line, AI-driven recommendations on what to pitch next, and messaging tailored to each account. Expansion becomes a system, not rep instinct.
Objective stakeholder signals replace CSM self-assessment. Early warning on at-risk accounts 60-90 days before renewal, when intervention is still possible.
Automatically aggregate tasks, bugs, and feature requests from conversations. CSMs spend less time organizing and more time in front of customers.
Structured handover data from the sales process built into every account. CSMs inherit context — champion, objections, commitments — not just a CRM record.
Of CS teams say they can't predict churn before it happens
Cheaper to retain a customer than acquire a new one
Of enterprise renewals involve stakeholders CSMs have never met
Net retention rate that separates good CS orgs from great ones
Give your CS team the account visibility, stakeholder intelligence, and expansion playbook they need to protect net retention and grow every account — without scaling headcount at the same rate.