
Jan 28, 2026
36 minutes
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Dan Morgenstern went from co-founding a restaurant franchise to leading enterprise sales at TrueRating, where he navigates 12-18 month deals selling customer feedback software to major retailers. In this episode, Dan shares the painful lesson he learned from rewatching a call recording—cutting off a prospect mid-sentence cost him the deal—and explains why giving buyers space to tell their story matters more than getting through your slides.
We dig into the mechanics of managing five or six stakeholders across operations, CX, and IT teams, and how Dan uses ChatGPT to prep for calls by analyzing earnings transcripts and mapping insights to each group's priorities. Dan also shares a compelling story about a grocer whose "reduce spoilage" initiative was actually destroying their evening sales—discovered only because TrueRating captured feedback from the majority of customers, not just the angry few.
The conversation closes with Dan's take on AI fatigue at NRF: buyers are tired of "AI-adjacent" claims and want to see real innovation that solves actual problems.

